Blogsby GlyphNov 10
How to plan for holiday contact center volume
Each holiday season, contact centers face a familiar challenge: customers call and text more often to check on orders and ask about return policies or shipping deadlines.
RingCentral Blog the company blog of RingCentral: latest posts and feed
RingCentral · Company blog · 10 a month · 10 posts since Oct 14, 2026
Nov 3
AI receptionist for medical offices: How to choose the right one
How to choose an AI receptionist to answer patient calls, book visits, and maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Nov 3
Digital customer experience: Strategy, journey, and metrics
How to map digital customer experience across the customer journey and measure it at every touchpoint. You’ve added more digital touchpoints in the past two years than in the decade before: a mobile app, live chat, a help center...
Nov 2
Introducing RingCentral Number Reputation Service: Give customers confidence to answer
A call about an appointment, a fraud alert, or a service callback matters to the customer who receives it. When a carrier labels that call “Spam Risk” or “Spam Likely,” many customers let it ring.
Oct 29
A recent grad’s guide to corporate: My journey from intern to SDE 1 at RingCentral
From campus audits to code reviews There is something uniquely exciting (and slightly terrifying) about your first day at any new role.
Oct 21
AI receptionist for healthcare: What it is and how it works
A practical guide for practice owners and operations leaders weighing an AI receptionist to answer patient calls, book visits, and protect PHI.
Oct 20
Auto attendant vs. virtual receptionist: What’s the difference?
A guide for small business owners deciding how to answer, route, and capture every inbound call without adding front-desk headcount. The calls you miss are rarely the ones you can afford to.
Oct 15
Intelligent call routing: How it works and why it matters
How intelligent call routing directs each caller to the right resource, and how it differs from traditional routing. A caller picks the wrong menu option, lands in the wrong queue, and waits, while the one agent who would have solved it in...
Oct 15
Beyond toggling screens: How integrated contact centers and AI are redefining dealership ROI
The automotive landscape is hyper-competitive, and customer expectations in sales and service have never been higher. When a customer calls a dealership, be it to check on a vehicle service status, inquire about a trade-in, or confirm a...
Oct 14
What is ICX? Aragon Research defines a new category for business communications
Most businesses run two separate systems: one for employees to talk to each other, and one for talking to customers. Unified communications tools handled voice, video, and messaging between coworkers.
About this blog
RingCentral's own blog on ringcentral.com, found by the daily check.
Posts per week, last 26 weeks
10 a month over the last six months (or since the feed's oldest post)
Posts by month
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Product and company (8), Security (1), Research (1) in the last six months.
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History
Listed on Blogs Nov 12, 2026. No changes to its feed, status or cadence since.