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By Sivakumar Shanmugam and Indrojit Deb.An AI agent rejects a valid customer return. You check its citation: the policy really does say 90 days. You check the purchase: it falls outside that window.
In our Engineering Energizers Q&A series, we spotlight the engineering leaders driving innovation across Salesforce. Today, we meet Herman Kwong, EVP of Software Engineering, whose team developed DREAM (DDoS Response and Mitigation), an...
By Ali Nahvi, Akshit Behera, Yvonne Fan, and Melissa Ramey. Your models are accurate. Your pipelines are healthy. Your dashboards are working. And your system is still failing its users.
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