Blogsby GlyphAugment Voice Calls with Twilio Conversation Intelligence Using Node.js
Learn how to capture real-time call summaries, sentiment analysis, and script adherence from Twilio voice calls and store them in SQLite using Node.js.
26 of 800 posts
Wed Sep 301 post
Tue Sep 293 posts
How to Augment Voice Calls with Twilio Intelligence
In this tutorial you'll learn how to use Conversation Intelligence, and Conversation Orchestrator, and Conversation Memory to retrieve customer call summaries and an analysis of the caller's sentiment.
How to Augment Voice Calls with Twilio Intelligence in C#
How to Augment Voice Calls with Twilio Intelligence in C#
86% of brands think their AI works. Only 51% of customers agree
Brands think they’ve designed AI that solves all their customers problems, but almost half of customers disagree. Here’s what’s happening.
Mon Sep 2810 posts
AI-powered agents for contact center in India: what they can and cannot do
What an AI voice agent can actually do on an Indian phone call: independent accuracy data, what RBI expects, and where the handoff to a person belongs.
AI-powered agents for contact center in Australia: containment quality, not deflection
What the Commonwealth Bank reversal proved about AI agents, how accents affect accuracy, and why resolution rate is the number that decides a deployment.
AI-powered agents for contact center in Philippines: what the term actually means
In the Philippines, an AI-powered agent usually means a person with AI beside them. What that changes, what Taglish breaks, and what the evidence shows.
Best AI solutions for contact center in Australia: a 2026 buyer’s guide
Half of Australian contact centers run AI self-service. Under two in five say it delivers. What to compare before the 10 December 2026 privacy deadline.
Best AI solutions for contact center in India: a 2026 buyer’s guide
What Indian contact center teams should compare in 2026: TRAI enforcement, DPDP timing, Indic voice quality, and the platform layer underneath it all.
Best AI solutions for contact center in Philippines: a 2026 buyer’s guide
A software buyer’s guide for Philippine enterprises: BSP rules, the STARS principles, Taglish accuracy, and the platforms already live in Manila.
Scaling Beyond Borders: The 2026 Communication Blueprint for Chinese Brands
Chinese enterprises expanding overseas face fragmented communication channels, strict compliance regimes, and data residency mandates across 180+ markets.
How to Build an RCS Business Messaging Campaign with Twilio
Build a rich RCS Business Messaging campaign with Twilio and Node.js. Learn how to send templates, track webhooks, and handle replies step by step.
Building Localised, Enterprise-Grade AI Voice Agents
Learn how to scale AI voice agents from pilot to production. Explore tips on low-latency streaming, localisation, and enterprise stacks.
How to Build an RCS Business Messaging Campaign with Twilio in PHP
In this tutorial, you’ll learn how to build an RCS Business Messaging campaign in PHP
Fri Sep 254 posts
How to Build an RCS Business Messaging Campaign with Twilio in C#
How to Build an RCS Business Messaging Campaign with Twilio in C#
How to handle real-time interruptions in your AI voice agent
Callers interrupt agents and call from noisy rooms. That's real life. Here's how to tune barge-in, turn detection, and context so your AI voice agent keeps up.
What is AI agent orchestration? How it works in 2026
AI agent orchestration coordinates multiple AI agents across a workflow. Learn how routing, shared memory, and human handoff work in 2026.
The #1 AI behavior hurting your customers’ experiences
40% of businesses say that lost context between channels is the AI behavior hurting their brand the most. Here's why it breaks (and how to fix it).
Thu Sep 241 post
How to Test and Fix Voice AI Agent Prompts with Twilio Conversation Relay and Cekura
Build and test an AI voice agent using Twilio Conversation Relay and Cekura. Write metrics, run evaluations, and fix prompt bugs.
Wed Sep 232 posts
Collected, stored, and useless: The lifecycle of most customer data
You probably have more data than you know what to do with. The real problem is that the data is sitting in a system that doesn’t talk to the ones that need it.
Conversations in the AI Era: Manchester Meetup Recap
Twilio and Ciptex ran a Conversations in the AI Era meetup on September 3rd, 2026 at Colony Manchester
Tue Sep 222 posts
How to design an AI-to-human handoff that preserves context
76% of customers say the human agent they're transferred to has no context. Learn 5 steps to a better AI-to-human handoff that carries the conversation.
The 2026 CDP Shift: Why AI Agents Are Only as Smart as Your Data Infrastructure
Modern AI agents are only as effective as the data infrastructure behind them. Discover how unified CDPs eliminate AI silos, deliver real-time context, and power seamless, personalized customer experiences at scale.
Mon Sep 213 posts
Automating Twilio Auth Token Detection and Rotation with TruffleHog, Tines, and Slack
Automate Twilio auth token detection and rotation with TruffleHog, Tines, and Slack to quickly secure exposed credentials.
More data won't make your AI smarter (here's what will)
Data collection was never the problem. 48% of companies say connecting that data across channels is their biggest obstacle.
Sending SMS with an Agentic AI using Twilio and Hermes Agent
Sending SMS with an Agentic AI using Twilio and Hermes Agent - a tutorial and review of process