Blogsby GlyphNov 6
How to build an AI agent that remembers returning customers
Build an AI agent that recognizes returning customers, recalls past conversations, and saves new facts, with Twilio Conversation Memory.
Twilio Blog the company blog of Twilio: latest posts and feed
Twilio · Company blog · 11 a week · 100 posts since Sep 9, 2026
Nov 5
How to audit what your AI agent knows about a customer
Learn how to audit what your AI agent stored about a customer, trace each memory to its source, and show agents why a suggestion was made.
Nov 5
Why We Expanded our Internship Program this Year
Discover why Twilio expanded our intern program in 2026, highlighting impactful intern projects, in-person onboarding, and early-career talent growth.
Nov 5
How brands start trusted conversations on Apple Messages for Business
We explained in our previous blog, how the grey bubble, Apple Messages for Business (AMB), gives brands a verified presence in the thread and an experience where iOS consumers can pay, book, or get help without leaving the native Messages...
Nov 4
Contact center analytics: 6 metrics for AI and human agents
Learn which metrics matter when AI and human agents share the queue, from abandonment to handle time, and how to measure each with Twilio.
Nov 4
Build vs. buy: How to decide for your orchestration layer
One CIO built his own orchestration layer. Another consolidated onto a platform. A third moved off homegrown. And...all three were right.
Nov 4
Best Practices for Conversation Relay Provider Failover
Learn how to implement application-level failover strategies for Twilio Conversation Relay to ensure high availability and prevent Voice AI agent downtime.
Nov 3
What is agent assist? How real-time AI helps human agents
Agent assist uses AI to suggest replies, surface answers, and automate wrap-up during live customer conversations. See how it works with Twilio Flex.
Oct 30
Build an AI Voice Assistant with Twilio Voice and Media Streams, Rime's Prism, and Node.js
Build an AI voice assistant that answers phone calls, using Twilio Voice and Media Streams, Rime's Prism speech-to-speech model, and Node.js.
Oct 29
How to build multilingual AI agents for customer support
Learn how to build AI agents that detect a caller's language and switch mid-conversation (across voice and messaging) with Twilio ConversationRelay.
Oct 29
Brilliant Builds: Building for Clarity
In episode 2 of Brilliant Builds, we’re joined by Stephanie Hare, technology researcher, author, and co-presenter of the BBC's AI Decoded.
Oct 29
Brilliant Builds: Building for Choice
To close out the season, we’re joined by Scott Seaborn, a leading digital transformation and AI strategist who helps global brands modernise their customer experience.
Oct 29
Brilliant Builds: Building for Seamlessness
In Episode 3, we sit down with Matthew Blakemore, AI Leadership & AI Strategy Lecturer and key contributor to the EU AI Office's General-Purpose AI Code of Practice.
Oct 29
Brilliant Builds: Building for Clarity
In episode 2 of Brilliant Builds, we’re joined by Stephanie Hare, technology researcher, author, and co-presenter of the BBC's AI Decoded.
Oct 29
Brilliant Builds: Building for Loyalty
On Brilliant Builds episode 1, we dive deep into how businesses can actually make sense of fragmented customer data to deliver true customer recognition.
Oct 28
How to build a proactive agent for AI outbound calling
Build a proactive AI agent that reaches out on CRM triggers, schedules callbacks, and sends follow-ups across voice and messaging (with consent built in).
Oct 28
Add Token Streaming and Interruption Handling to a Twilio Voice Anthropic Integration
Learn to add token streaming and local interruption management to a Claude – Anthropic’s AI assistant – and Twilio Voice ConversationRelay integration using JavaScript.
Oct 28
Integrate Claude, Anthropic’s AI Assistant, with Twilio Voice Using Conversation Relay
Learn to integrate Anthropic’s Claude LLMs with Twilio Voice using Conversation Relay in this basic Voice AI demo using Node.js and the Anthropic TypeScript library.
Oct 28
Give Legacy Linux Devices a Voice
Connect legacy Linux devices to Twilio Voice and AI over SIP. Enable elevator intercoms, kiosks, and more to reach IVR, PSTN, and agents without replacement.
Oct 27
What good looks like: CX benchmarks from 5 enterprise deployments
Learn real numbers behind real (named) enterprise deployments, plus the research context that tells you whether yours are any good.
Oct 23
Passkeys vs. passwords: What’s the difference?
Discover the key differences between passkeys and passwords. Learn how Twilio Verify can enable secure, seamless passwordless authentication for your business.
Oct 22
Business authentication methods: How to choose the best solution
Explore the top types of authentication methods for businesses and discover which authentication system is right for your organization.
Oct 22
How to build an AI agent that checks order status and processes refunds
Build an AI agent that checks order status and issues refunds via API, with identity verification, policy guardrails, and human escalation.
Oct 21
How to automate call summaries, sentiment, and CRM updates
Learn how to transcribe support calls, extract summaries and sentiment, and update customer profiles and your CRM automatically.
Oct 21
5 ways to evaluate a customer engagement platform
You already know the demo is going to work, but these additional checks come from CIOs and CTOs who ran the evaluation and now live with the outcome.
About this blog
Twilio's own blog, found on twilio.com by the daily check; not reviewed yet.
Posts per week, last 26 weeks
11 a week over the last six months (or since the feed's oldest post)
Posts by month
Writes about
Developer tools (33), AI and agents (30), Product and company (23) in the last six months.
Twilio
Twilio on Companies (companies.fru.dev)Across Glyph:awards·breaches·calendar·Attested·Quarterly·Downtime·Leaders·Paydays·Changefeed·salaries·Nines·socials·standards·startups·TechConf·Titlewave
History
Official checkSep 25
not reviewed to official: on twilio.com