Blogsby GlyphHow to build an AI agent that remembers returning customers
Build an AI agent that recognizes returning customers, recalls past conversations, and saves new facts, with Twilio Conversation Memory.
8 of 540 posts
Fri Nov 61 post
Thu Nov 53 posts
How to audit what your AI agent knows about a customer
Learn how to audit what your AI agent stored about a customer, trace each memory to its source, and show agents why a suggestion was made.
Why We Expanded our Internship Program this Year
Discover why Twilio expanded our intern program in 2026, highlighting impactful intern projects, in-person onboarding, and early-career talent growth.
How brands start trusted conversations on Apple Messages for Business
We explained in our previous blog, how the grey bubble, Apple Messages for Business (AMB), gives brands a verified presence in the thread and an experience where iOS consumers can pay, book, or get help without leaving the native Messages...
Wed Nov 43 posts
Contact center analytics: 6 metrics for AI and human agents
Learn which metrics matter when AI and human agents share the queue, from abandonment to handle time, and how to measure each with Twilio.
Build vs. buy: How to decide for your orchestration layer
One CIO built his own orchestration layer. Another consolidated onto a platform. A third moved off homegrown. And...all three were right.
Best Practices for Conversation Relay Provider Failover
Learn how to implement application-level failover strategies for Twilio Conversation Relay to ensure high availability and prevent Voice AI agent downtime.
Tue Nov 31 post
What is agent assist? How real-time AI helps human agents
Agent assist uses AI to suggest replies, surface answers, and automate wrap-up during live customer conversations. See how it works with Twilio Flex.